End User License Agreement (EULA)
Last Updated: October 1st, 2026 Licensor: Complete Laboratories, Inc. (“Complete,” “we,” “us,” “our”)
1. Scope & Acceptance
This EULA governs your access to and use of Complete’s software applications and services for iOS, Android, Web, and APIs (collectively, the “Services”). By installing, accessing, or using the Services, you agree to this EULA. If you do not agree, do not use the Services. This EULA applies worldwide and to users aged 12+ (guardian consent required where applicable).
Roles. End users include Athletes, Guardians, Coaches/Trainers, and Organization Administrators (Org Admins). If you access through an organization (a “Customer”), the Customer’s agreement with Complete may also apply.
2. License Grant & Restrictions
2.1 License
Subject to this EULA and payment of applicable fees, Complete grants you a non-exclusive, non-transferable, revocable license to use the Services for your personal use, or, if provisioned by a Customer, for that Customer’s internal business use. You may install/use the apps on any device you own or control.
2.2 Restrictions
You shall not, and shall not permit others to: (a) copy, modify, adapt, translate, create derivative works of, or reverse engineer the Services (except to the extent such restriction is prohibited by law); (b) access the Services for scraping, data mining, benchmarking, or to build a competing product; (c) resell, sublicense, transfer, or otherwise commercially exploit the Services except as permitted herein; (d) use the Services to generate or disseminate harassment, hate, or illegal content; (e) use any Complete assets (including Complete Companions characters, models, brand, or UI elements) outside the Services without our prior written consent; (f) use the Services in ways that risk unsafe workouts or physical harm, or that violate applicable law; (g) use the Services, our models, or datasets to train, fine-tune, or improve third-party models except as expressly permitted in writing by Complete.
3. Accounts; Eligibility
You must provide accurate information and keep your account secure. Users 12–15/16–17 require guardian consent as applicable; Guardians can manage minor accounts and see all minor data while linked. We may refuse, suspend, or terminate accounts for violation, risk, non-payment, or legal request.
4. Plans, Trials, Billing, & Taxes
Plans. We may offer a free tier, paid subscriptions, and marketplace transactions. Trials. If offered, trial length will be as disclosed at sign-up and will auto-convert to a paid plan unless you cancel before the trial ends. Auto-Renewal. Subscriptions auto-renew (e.g., monthly/annual) until canceled. You can cancel anytime in your platform account settings (App Store, Google Play, or web). Refunds. App Store/Google Play purchases are governed by their store policies. Web purchases via Stripe follow our web refund terms disclosed at purchase. Taxes. Prices are exclusive of taxes; applicable taxes will be added and are your responsibility. Price Changes. We may change prices with 30 days’ advance notice via email and/or in-app; you may cancel before changes take effect.
5. User Content & Community Features
5.1 User Content
You may submit content (e.g., photos, videos, text, metrics) (“User Content”). You retain ownership of your User Content. You grant Complete a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative transformations (e.g., transcoding, thumbnails, analytical transforms) solely to provide and improve the Services.
5.2 Visibility & Team Spaces
Leaderboards, rosters, and team/community features may display limited profile info by default (e.g., display name, team). You can adjust visibility in settings or by leaving teams.
5.3 Moderation; DMCA
We may remove or disable content or suspend accounts for violations or legal reasons. We operate a repeat-infringer policy and respond to copyright notices per the DMCA.
5.4 Marketing Use
We may display anonymized/aggregated achievements. Testimonials or identifiable promotions require your explicit consent.
6. AI, Safety & Medical Disclaimer
AI Outputs. Insights and recommendations (including human-in-the-loop review) are informational only and not medical advice. Safety. You accept the risks inherent in physical activity and agree to consult a physician before starting any program, stop if you experience pain/dizziness, and follow coach guidance. No Emergency Service. The Services are not intended for emergencies. Call local emergency services if needed.
7. Integrations & Third Parties
With your permission, the Services may connect to Apple Health, Google Fit, Strava, Catapult, Whoop, Garmin, and other integrations; you can revoke access at any time. Third-party terms (including App Store, Google Play, Stripe, messaging providers, and open-source licenses) apply and may supersede in the event of conflict for distribution-related matters.
8. Intellectual Property; Data; Feedback
8.1 Ownership
Complete and its licensors own all rights in and to the Services, including software, features, models, data schemas, templates, documentation, designs, trademarks, and the Complete Companions and related brand assets. Except for the license granted in §2, no rights are granted, by implication or otherwise.
8.2 Anonymized/De-Identified Data
We may generate and own anonymized or de-identified data derived from your use of the Services, provided such data cannot reasonably be used to identify you. We may use such data to operate, analyze, and improve the Services and our models.
8.3 No Model/Dataset Rights
You receive no rights to our underlying datasets or models beyond use of the Services as permitted by this EULA.
8.4 Feedback
If you provide suggestions or ideas, you grant Complete a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction.
9. Beta & Experimental Features
We may offer features labeled alpha, beta, preview, or experimental. These are provided as-is, may be rate-limited, and can be modified or withdrawn at any time.
10. Availability, Support & Updates
We aim for high availability but do not guarantee uninterrupted operation. Consumer users have no SLA; enterprise SLAs are governed by a separate agreement. Support: support@completelabs.com. We may auto-install updates. For material EULA changes, we will provide advance notice; continued use constitutes acceptance.
11. Organization Accounts & Admin Controls
If you use the Services under a Customer’s account, the Customer may manage seats and access certain data and settings. Access and visibility by Org Admins and Coaches/Trainers follow your selections and our Privacy Policy (e.g., coaches/orgs can see athlete data while paired; guardians see everything for minors).
12. Term & Termination
This EULA remains in effect until terminated. You may terminate at any time by deleting your account or canceling subscriptions. We may suspend or terminate access for violation, risk, non-payment, or legal request. Upon termination, your right to use the Services ends; certain provisions survive, including §§2.2, 5–8, 12–18.
13. Warranties & Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLETE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. COMPLETE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT RESULTS WILL BE ACCURATE OR RELIABLE.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLETE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY 12-MONTH PERIOD SHALL NOT EXCEED THE FEES YOU PAID TO COMPLETE FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; SOME OF THE ABOVE MAY NOT APPLY.
15. Indemnification
You will indemnify, defend, and hold harmless Complete and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your User Content; (b) your breach of this EULA; or (c) your illegal or negligent use of the Services.
Company IP Indemnity. Complete will defend you against third-party claims alleging that the Services, as provided by Complete and used per documentation, infringe a valid intellectual property right, and will pay damages finally awarded (or agreed in settlement) to the extent arising from such claim. This obligation does not apply to claims arising from: (i) combinations with products or data not provided by Complete; (ii) modification not made by Complete; (iii) use contrary to documentation; or (iv) free/beta features. If infringement is alleged, Complete may procure rights, modify, or replace the Services; if not feasible, we may terminate affected features with a pro-rata refund of pre-paid fees.
16. Arbitration; Class Action Waiver
Binding Arbitration. Any dispute arising out of or relating to this EULA or the Services shall be resolved by binding arbitration administered by JAMS or AAA under its applicable rules, before a single arbitrator, in Delaware (or by video at the arbitrator’s discretion). The Federal Arbitration Act (FAA) governs interpretation and enforcement. Class Action Waiver. Disputes will be conducted only on an individual basis; class, consolidated, or representative actions are not permitted. Opt-Out. You may opt out of arbitration by sending written notice to support@completelabs.com within 30 days of first accepting this EULA. This §16 does not apply to claims for injunctive relief regarding IP or unauthorized use/access.
17. Governing Law & Venue
This EULA is governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, and applicable U.S. federal law. Subject to §16, the exclusive venue for litigation shall be state or federal courts located in Delaware, and you consent to their jurisdiction.
18. Export; Government End Users
You must comply with all export control and economic sanctions laws. The Services and documentation are “commercial computer software” and “commercial computer software documentation” under FAR/DFARS. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions in FAR 12.212 and DFARS 227.7202, as applicable.
19. App Store Terms
For apps downloaded from the Apple App Store or Google Play, you also agree to their terms. Apple/Google are third-party beneficiaries of this EULA and may enforce it. In the event of conflict related to distribution or payments through the stores, store terms control.
20. Accessibility
We are working toward accessibility aligned with WCAG guidelines. If you encounter accessibility barriers, contact support@completelabs.com.
21. Notices & Electronic Communications
We may provide notices by email, in-app messages, or postings within the Services. By using the Services, you consent to receive electronic communications. For legal notices to Complete: support@completelabs.com.
22. Miscellaneous
You may not assign this EULA without our consent; we may assign in connection with a merger, acquisition, or sale of assets. Severability: if a provision is unenforceable, the remainder remains in effect. Force Majeure: neither party is liable for delays beyond its reasonable control. No Waiver: failure to enforce is not a waiver. Entire Agreement: this EULA (and, if applicable, a Customer agreement) is the entire agreement regarding the Services and supersedes prior terms. Headings are for convenience only.
23. Privacy
Your use of the Services is also governed by our Privacy Policy. In case of conflict regarding data processing and visibility, the Privacy Policy controls; otherwise, this EULA controls.
Contact
Questions about this EULA? support@completelabs.com